Privacy Policy

We collect only the information necessary to respond to your enquiries and deliver our engineering solutions and technical support services.

We do not collect sensitive personal data such as financial account details or government identification numbers through this website.

Your information is used strictly for the following purposes:

• Responding to product enquiries for vibration isolation systems, machine mounts and levelling elements
• Providing engineering solutions matched to your machine, load and application requirements
• Preparing quotations, technical proposals and product selection recommendations
• Delivering technical consultation on isolation, levelling and installation requirements
• Providing customer support, after-sales assistance and service coordination
• Improving website performance, content and overall user experience
• Maintaining system security and fulfilling legal or contractual obligations

We do not use your data for automated profiling or unsolicited marketing. We do not sell your personal data — under any circumstance.

For visitors from the EU and other GDPR-applicable regions, we process personal data under one or more of the following legal bases:

• Consent — when you voluntarily submit an enquiry form or provide your contact details
• Contractual Necessity — when processing is required to prepare a quotation or fulfil a supply or service agreement
• Legitimate Business Interest — when responding to technical enquiries or improving our website
• Legal Obligation — when required by applicable law or a regulatory authority

We do not sell, rent or trade your personal information. Data may be shared only in the following limited circumstances:

• Trusted Service Providers — Hosting, email and CRM platforms that process data solely on our behalf under strict confidentiality agreements
• Technology & Supply Partners — Where a specific solution requires coordination with a manufacturing or supply partner, and only with the details necessary for that purpose
• Legal Authorities — When required by a court order, legal obligation or government authority
• Business Transfers — In the event of a merger or acquisition, with equivalent data protections maintained

Every third-party provider we engage is contractually required to maintain the same standard of data protection we uphold.

Machine House (India) Pvt. Ltd. serves clients across multiple countries. If you are based outside India — including EU member states — your personal data may be processed and stored on servers located within India.

Where such transfers occur, we ensure appropriate safeguards are in place:

• Encrypted data transmission via SSL/TLS protocols
• Secure infrastructure with role-based access controls
• Industry-standard data protection practices aligned with GDPR requirements
• Standard Contractual Clauses (SCCs) or equivalent mechanisms where applicable

We apply industry-standard technical and organisational measures to protect your information from unauthorised access, loss or misuse:

• Secure data handling — SSL/TLS encryption on all data transmitted through our website
• Access control — Restricted, role-based access limited to authorised personnel only
• Protection against unauthorised access — Secure servers, continuous monitoring and system activity logging
• Ongoing review — Regular assessment of our data handling, storage and retention practices

Project drawings, machine data and technical specifications shared with us are treated as confidential and used solely for the purpose of preparing your solution.

While every reasonable precaution is taken, no method of internet transmission is entirely risk-free. For sensitive project discussions, we recommend contacting us directly.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected:

• Enquiry & quotation data — up to 2 years from last communication
• Client project & application data — duration of project plus up to 5 years for legal, service and warranty purposes
• Analytics & cookie data — typically 12 to 26 months, depending on the tool

After the applicable retention period, data is securely deleted or permanently anonymised.

Depending on your location and applicable data protection law, you may hold the following rights:

To exercise any of these rights, contact us using the details in Section 12. We will respond within 30 days. EU users may also file a complaint with their local data protection authority.

Our website uses cookies — small text files stored on your device — to ensure it functions correctly and to understand how it is used.

You can control or disable non-essential cookies through your browser settings at any time. Disabling cookies may affect certain website features.

Our website may contain links to external websites, technology partner platforms, product documentation or industry resources. These sites operate independently and maintain their own privacy policies.

Machine House (India) Pvt. Ltd. is not responsible for the content or data practices of any third-party website. We recommend reviewing their privacy policy before sharing personal information externally.

We periodically review and update this Privacy Policy to reflect changes in our operations, services, technology or legal requirements. The "Effective Date" at the top of this page will be updated when changes are made.

For significant changes that materially affect your rights, we may notify you directly if we hold your contact information. We encourage you to revisit this page periodically.

For any privacy-related queries, data access requests or concerns, please contact our team directly. All requests are handled confidentially and promptly.