Stable machine support is essential for accurate testing and measurement. Bilz USA provides vibration isolation and levelling solutions designed to help sensitive equipment operate reliably.
This case study highlights how the Bilz team remotely resolved an installation issue involving FAEBI® air spring isolators on a Zwick Roell tensile testing machine.
The Challenge
The customer installed FAEBI® air springs beneath a Zwick Roell testing machine to improve stability and vibration isolation.
After installation, one of the air springs continued to lose pressure, preventing the isolation system from operating correctly.
Remote Troubleshooting
The Bilz USA team connected with the customer through a video call to inspect the installation remotely.
During the inspection, the team identified that the air spring valves had been connected incorrectly.
The “P” and “A” connections were reversed, causing air pressure to enter through the wrong port.
The Solution
Bilz guided the customer through the correct valve configuration.
Once the connections were corrected:
- The air spring maintained pressure
- The isolation system operated correctly
- The testing machine regained the required stability
- Normal testing operations could continue
Technical Support from Bilz
This case demonstrates how effective technical support can resolve installation issues quickly without requiring an on-site visit.
Bilz USA supports customers with FAEBI® air spring installation, troubleshooting and vibration isolation solutions for sensitive testing and measurement equipment.
Contact Bilz for customised vibration isolation and technical support for your machinery.
